Privacy Policy.

1. Introduction

Welcome to Shyne Technology ("Shyne," "we," "our," or "us").

Shyne Technology provides software and technology solutions designed to connect property management companies, service providers, and other participants in the property services industry.

Our products and services include VendorOps, VideoVerify, and other technology solutions developed or operated under the Shyne Technology brand.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit ShyneTechnology.com, access our software applications, or use our related products and services (collectively, the "Services").

By using our Services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information directly from users, automatically through our Services, or from authorized third parties.

2.1 Personal and Account Information

Information may include:

• Names, email addresses, telephone numbers, and business contact information.
• Company names, job titles, and professional affiliations.
• Account credentials and authentication information.
• Billing information and transaction records.
• Communications submitted through our website, applications, or customer support channels.

2.2 Property and Operational Information

Our technology supports property service operations and may process information including:

• Property names, addresses, unit numbers, and service locations.
• Work orders, appointments, scheduling details, and service requests.
• Scopes of work, checklists, service instructions, and completion records.
• Photographs, videos, and other documentation uploaded by authorized users.
• Vendor assignments, service acceptance, and completion status.
• Inspection results, quality-control findings, and approval records.
• Invoices, payment statuses, and related transaction information.

This information may be submitted by property management companies, vendors, contractors, employees, or other authorized users.

2.3 Video and Audio Information

Certain Shyne Technology products, including VideoVerify, may support recorded video inspections and quality-control sessions.

Depending on the functionality used, we may collect:

• Video and audio recordings of service verification sessions.
• Images of properties, units, completed work, and service conditions.
• Inspection timestamps and session details.
• Quality-control observations, checklists, and verification results.
• Communications between participating service providers and verification representatives.

These recordings and related documentation may be made available to authorized parties involved in the applicable service or inspection.

Where required by law, we will obtain appropriate consent or provide required notice before recording.

2.4 Automatically Collected Information

When users interact with our website or applications, we may collect:

• IP addresses and approximate geographic information derived from IP addresses.
• Browser types and operating systems.
• Device identifiers and device information.
• Pages visited and features used.
• Access times, activity logs, and platform interactions.
• Error reports, performance information, and diagnostic data.

2.5 Cookies and Similar Technologies

We may use cookies and similar technologies to support authentication, maintain user preferences, improve functionality, analyze website traffic, and enhance security.

Users can manage certain cookie preferences through their browser settings. Disabling certain cookies may affect website or application functionality.

3. How We Use Information

We use collected information for legitimate business and operational purposes, including:

Service Delivery: Providing access to our technology, managing accounts, coordinating services, and supporting property operations.

Operational Documentation: Maintaining work orders, service records, photographs, inspection results, approvals, and related documentation.

Quality Assurance: Supporting service verification, evaluating completion quality, identifying issues, and improving accountability.

Communication: Sending appointment updates, service notifications, verification links, account messages, and customer support communications.

Product Development: Improving our software, workflows, user experience, analytics, and technology capabilities.

Security: Detecting unauthorized activity, preventing fraud, and protecting users and systems.

Billing and Payments: Facilitating invoices, transactions, payment processing, and financial reporting where applicable.

Legal Compliance: Complying with applicable laws, responding to lawful requests, and enforcing contractual obligations.

Marketing: Communicating relevant product information and business updates, subject to applicable law and user preferences.

4. Artificial Intelligence and Automated Technology

Shyne Technology may use artificial intelligence, machine learning, and automated processes to improve operational efficiency and support users.

These technologies may assist with:

• Scheduling and service coordination.
• Work-order organization and classification.
• Estimated service durations.
• Identification of incomplete documentation.
• Operational reporting and analytics.
• Quality-control workflow support.
• Customer service and communication.

Automated outputs may be imperfect and should be reviewed when appropriate.

We may use third-party technology providers to support these functions, subject to applicable agreements and safeguards.