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Why, what, then how.

Why vendor work breaks down, what you get with VendorOps.ai, then one turn from request to paid.

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1 · Why it matters

Vendor work runs on texts and trust.

Jobs lost in texts

Requests, changes and approvals scatter across texts, email and calls.

Work nobody can prove

Managers walk units themselves, and go-backs go untracked.

Invoices paid late

Invoices don’t match the work, so they get disputed and vendors wait.

At $1,800 a month in rent, every vacant day costs about $59 a unit.

2 · What you get

Photo proof up front. The back office handled.

Guided photo tours

Crews are shown exactly what to shoot, so every job has before and after photos.

Live video walk-through

Every finished turn walked live, misses fixed on camera. VideoVerify.ai, coming soon.

Live visibility

Job tracking and check-in times for turns and daily work.

Scope creation

Scopes built from the unit and its photos, ready for approval.

Invoices from the work

Photos, scope and times become the invoice, with nothing to retype.

A vendor back office

Scheduling, assignment and billing in one working vendor ERP.

3 · How a job runs

One turn, request to paid.

Unit 214, from move-out to paid. Purple cards are Shyne at work.

  1. 01

    Request

    Property team

    Maintenance sends the job by text, email or link, with units already loaded from the rent roll.

    ShyneMon 8:12a
    LARKSPUR MAINTENANCEUnit 214 moved out. Full turn, move-in Friday.

    I built the scope from the resident's move-out inspection and the last three turns of this floor plan: paint, deep clean, and LVP in bedroom 2. Expected cost about $3,180.

    Approve scopeEdit
  2. 02

    Assign and schedule

    Shyne and your vendor

    The job goes to the right vendor, plus another trade for flooring or appliances when the scope needs one.

    ShyneMon 9:40a

    Crew B finishes on plan 94% of the time here but has three turns booked Tuesday. I suggest Tuesday to Thursday with a crew of three, and Summit Flooring, our partner, for the LVP on Wednesday.

    Send to Crew BPick another crew
  3. 03

    Work and proof

    Vendor crew

    Crews text before and after photos as they go.

    ShyneWed 2:05p

    Summit didn't check in at 9:00, so I texted them. Their truck broke down; the LVP is moved to 1:00 and Friday's move-in is still on track.

    The crew found a broken closet door. It's outside the scope, so I drafted a $145 change order for your approval.

    Approve $145Decline
  4. 04

    VideoVerify.ai coming soon

    Shyne and a live rep

    When the crew marks the job done, Shyne starts a live video call between the crew and a live rep.

    ShyneThu 4:31p
    ● LIVE · CREW + REP MARIA · 6:12

    The crew marked Unit 214 done, so I connected their crew lead with Maria for a live walk-through. I checked off each scope item as she confirmed it.

    • Living room · paintPassed
    • Kitchen · cleanPassed
    • Bedroom 2 · transition strip missingFix needed

    The crew fixed it before leaving and showed Maria on camera at 5:10p. All 18 scope items pass. Recording saved to the job.

  5. 05

    Invoice

    Built automatically

    The invoice builds itself from the finished work: scope, photos and approved changes.

    ShyneFri 7:55a

    Invoice ready: $3,184.50, including the approved change order. Every line links to its photos. Sent to Larkspur for approval.

    Approve invoice
  6. 06

    Payment

    Property team and vendor

    Both sides see the same status until the money moves.

    ShyneFri 8:02a

    Larkspur pays in 27 days on Net 30, on average. Expect payment around November 21. I queued Summit's partner payout for the same day.

  7. 07

    What it learned

    Everyone

    Every job makes the next one smarter.

    ShyneMonthly

    Larkspur turns average 3.4 days, down from 4.1. Flooring runs half a day over plan. Tuesdays hit capacity by 2 p.m., so we add a crew on Tuesdays.

    See the full report
Who does what

Everyone knows their part.

Your teamAsks and approves.
  • Sends the request: text, email or rent roll
  • Approves scope and changes
  • Signs off with photo proof
Your vendorsDo the work.
  • The cleaners, painters and trades you already use
  • Accept, check in and finish the job
  • Fix on camera during the walk-through
Need a vendor?Pocket Aces fills in.
  • Pocket Aces Services runs on VendorOps.ai
  • Turns, common areas and porter
  • Backup when your vendor can't make it
ShyneRuns the record behind it all.
  • Logs every request, photo and time stamp
  • Drafts scope, schedules and invoices
  • Flags slips and reschedules misses
What it costsFree to start.
$0to connect: invite your vendors, request and approve work, live status, photos, rent roll upload. VideoVerified walk-throughs, coming soon. Pricing at launch. Vendorsfree to accept work, paid plans for the back office See pricing
See your own turns run like this.

Send us your rent roll and we will show you VendorOps.ai with your own units.

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